Return Policy
Alteration Adjustments
Under the Australian Consumer Law, our services come with guarantees including that they will be provided with due care and skill and be fit for purpose. If alterations don't meet your expectations or we haven't met our service guarantees, we'll make adjustments to achieve the desired fit. Contact us within 7 days of collecting your garments to discuss adjustments. If the issue is due to our workmanship, adjustments will be made at no additional charge.
Quality Assurance
We stand behind our workmanship and aim for customer satisfaction with every alteration. Our services are guaranteed to be provided with due care and skill in accordance with Australian Consumer Law. If you're not satisfied with the quality of work performed, we'll address concerns and make necessary corrections. We take pride in our work and are committed to resolving any issues promptly and fairly.
Refund Policy
Due to the custom nature of alteration services, full refunds are generally not available once work has commenced. However, under Australian Consumer Law, if we fail to meet our service guarantees (for example, if the service is not provided with due care and skill), you may be entitled to a remedy including repair, replacement, or a refund. We work to resolve any concerns through adjustments and modifications first, but will provide appropriate remedies as required by law.
Service Guarantee
We guarantee our alteration work for quality and craftsmanship. Our services come with statutory guarantees under the Australian Consumer Law that they will be provided with due care and skill, be fit for purpose, and match any description we provide. If alterations fail due to workmanship issues, we'll repair or redo the work at no additional cost. Please contact us within 30 days of service completion to report any issues.
Customer Responsibilities
Customers should inspect alterations at the time of collection and report any concerns immediately. Garments should be tried on during collection to verify fit before leaving our premises. If you notice any issues after collection, please contact us within 7 days so we can address them promptly. Any damage that occurs after collection due to wear, washing, or misuse is not covered by our guarantee.
Complaints Process
If you have a complaint about our services, please contact us first to resolve the issue. We are committed to fair and transparent resolution of complaints. If we cannot resolve your complaint to your satisfaction, you may contact NSW Fair Trading or the Australian Competition and Consumer Commission (ACCC) for assistance. We comply with all applicable consumer protection laws and industry standards.
Contact Information
For return, adjustment requests, or complaints, contact us at assist@chargeflora.world or visit Suite 3 Level 3 The Dymocks Building, 428 George St, Sydney NSW 2000, Australia. We'll assist you promptly and work to resolve any issues in accordance with Australian Consumer Law.