Privacy Policy
Information Collection
Under the Australian Privacy Principles (APPs) of the Privacy Act 1988 (Cth), we collect personal information necessary to provide our garment alteration services. This includes your name, contact details (phone, email, address), payment information, and garment specifications provided during consultation. We collect this information directly from you when you use our services.
Use and Disclosure
We use your personal information to provide alteration services, process payments, communicate about your orders, and maintain service records. We may disclose your information to third-party service providers (payment processors, delivery services) necessary for our operations, all bound by confidentiality agreements. We will not sell, rent, or trade your personal information without your consent, except as required by Australian law.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure as required by the Privacy Act. We implement physical, electronic, and managerial procedures to safeguard your information. Access is restricted to authorised personnel only, and we regularly review our security measures.
Your Privacy Rights
Under the Privacy Act 1988 (Cth), you have rights to access, correct, or delete your personal information held by us. You may also request that we stop using your information for marketing purposes. To exercise these rights, contact us in writing. We will respond within 30 days as required by law. If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Data Retention
We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. Financial records are kept for 7 years as required by Australian tax law. After this period, we securely destroy or de-identify your information unless you request earlier deletion.
Privacy Contact
For privacy enquiries, access requests, or complaints under the Privacy Act 1988 (Cth), contact us at assist@chargeflora.world or Suite 3 Level 3 The Dymocks Building, 428 George St, Sydney NSW 2000, Australia. We will respond within 30 days. For more information about privacy rights, visit the OAIC website at oaic.gov.au.